Once a supplier is onboarded and active, Kate will reach out to introduce herself, express our enthusiasm about working together, and request the following information to ensure smooth communication between the supplier and the CS team during order processing.
Returns and Cancellation Policy: Ask the supplier for their policy on returns and cancellations to ensure smooth handling of customer inquiries.
Customer Pickup Availability and Details: Confirm if the supplier offers customer pickup options for orders and confirm the pick up location, contact details, requirements, cut off times that we already have in our spreadsheet so they can validate.
CS Email Address: Request the specific CS email address they prefer us to use for order updates, communications, and CS inquiries.
Stock in Hand (SOH) Integration: Inquire about the possibility of integrating Shopify to their website or if not possible, SOH Report to streamline our inventory management and ensure stock updates.